Refund / Return Policy
Return / Refund Policy
At The Groovy Gaijin, we aim to provide our customers with the best online shopping experience possible. We understand that sometimes a purchase may not meet your expectations or needs, which is why we have established a customer-friendly return policy. Our return policy ensures that you have ample time to make a decision and offers you convenience and flexibility.
Returns Accepted for 3 Days
We offer a generous 3-day return policy, starting from the date of delivery. This gives you enough time to thoroughly inspect and evaluate your purchase, ensuring that it meets your expectations. If for any reason you decide to return an item, simply contact our customer service team within the 3-day period, and we will guide you through the return process.
Free Return Shipping
To provide a hassle-free return experience, we offer free return shipping on eligible items. Our goal is to make returning a product as simple and cost-effective as possible for our valued customers. You can request a prepaid shipping label from our customer service team, which will allow you to return the item without any additional shipping charges.
No Restocking Fee
We understand that returning a product can be inconvenient, which is why we do not charge any restocking fees.* We believe that our customers should not bear any financial burden when they choose to return an item. This policy allows you to shop with confidence, knowing that you will not be penalized for returning a product that does not meet your expectations.
No Final Sale Items
Unlike some other online stores, we do not have final sale items. This means that all products purchased from The Groovy Gaijin, unless explicitly stated otherwise, are eligible for return within the 3-day period. Our commitment to customer satisfaction extends to every item in our inventory.
Please see below for specific return information:
1. Specific Conditions for Refunds and Replacements
Refunds or replacements will be issued in the following cases:
- Receipt of broken or damaged items
- Receipt of incorrect items
- Items lost in transit before delivery completion
2. Non-Refundable Situations
Refunds and replacements will not be issued for packages lost or stolen after the delivery has been confirmed and completed.
3. Canceled Orders
For canceled orders, the following conditions apply:
- Any costs associated with returning the item(s) will be the responsibility of the customer.
- A restocking fee of up to 20% of the original purchase price will be deducted from the refund total.
4. Returns or Replacements for Items with Imperfections
Requests for returns or replacements due to imperfections will be evaluated on a case-by-case basis. It is important to note that our figures are often hand-painted, and some variations are to be expected and are considered normal.
5. Chargebacks
If a chargeback is initiated, the customer forfeits all further support and assistance from The Groovy Gaijin Team for the items included in the chargeback.
By purchasing from The Groovy Gaijin, you agree to the terms and conditions set forth in this refund and return policy.
At The Groovy Gaijin, we prioritize customer satisfaction, and our return policy reflects this commitment. We offer a 3-day return period, free return shipping, no restocking fees, and no final sale items. We believe that transparency and convenience are key in building a trusting and long-lasting relationship with our customers. Shop confidently knowing that we stand behind the products we sell.
