What Is Your Return/Refund Policy?
At The Groovy Gaijin, we aim to provide our customers with the best online shopping experience possible. We understand that sometimes a purchase may not meet your expectations or needs, which is why we have established a customer-friendly return policy.
Our return policy ensures that you have ample time to make a decision and offers you convenience and flexibility.
*Returns Accepted for 3 Days*
We offer a generous 3-day return policy, starting from the date of delivery. This gives you enough time to thoroughly inspect and evaluate your purchase, ensuring that it meets your expectations.
If for any reason you decide to return an item, simply contact our customer service team within 3 days, and we will guide you through the return process.
How Long Until My Order Is Delivered?
After you place your order, please allow 1-3 business days for it to process. Once your order has been processed, please allow 5-15 business days for delivery*. Your satisfaction is of utmost importance to The Groovy Gaijin Team as we work to expedite shipping times.
What Payment Methods Do You Accept?
We offer a variety of convenient payment methods to make your shopping experience seamless.
- Visa
- Mastercard
- American Express
- Discover
- Paypal
- Apple Pay
- Google Pay
- Venmo
- ShopPay
How Do I Care For My Products?
Cleaning your Anime Figurines requires gentle care to avoid damage.
- Use a soft, clean brush (such as a makeup brush) to dust off any loose particles.
- For more stubborn dirt or dust, consider a mixture of mild soap and water. \
- Dampen a soft cloth, gently wipe the figurine, and ensure it's completely dry before placing it back on display.
Harsh cleaning products, such as alcohol or ammonia-based solutions, can damage the paint and material of your figurines.
Stick to mild soap and water for cleaning. Also, avoid using abrasive materials like rough sponges or brushes that could scratch the surface.
What Are The Benefits Of Subscribing With My Email?
When you subscribe to our Email List, you get to be the first one to hear about special offers, free giveaways, and once-in-a-lifetime deals that you would normally miss out on!
Do You Have Any Discounts Running?
Yes, we do! See the ticker at the top of our page for current discounts! Check the bottom of our page to see how you can earn an extra 5-15$ off your order!
*Due to seasonal holidays and other events which may effect global shipping, these times may vary. The Groovy Gaijin Team provides tracking on all orders.
